Terms and Conditions
1. Introduction
Welcome to www.trotap.com. These Terms and Conditions (“Terms”) govern your access to and use of our website, as well as any purchases made through it. By using our website and/or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
2. Company Information
Trade name: Trotap
Contact email: contact@trotap.com
3. Acceptance of These Terms
By accessing our website, you agree to comply with these Terms and all applicable laws and regulations. Trotap reserves the right to update or modify these Terms at any time. Any changes will take effect once they are published on the website. We recommend reviewing these Terms periodically.
4. Use of the Website
Access and browsing: You may access and browse our website without creating an account. However, you may be required to create an account to make purchases or access certain services.
Prohibited use: You may not use our website for any unlawful purpose or in any way that could damage, disable, overburden, or interfere with the website or Trotap’s services.
Intellectual property: All website content, including text, graphics, logos, images, and software, is owned by Trotap or its content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our prior express permission.
5. User Accounts
Account information: When creating an account on our website, you agree to provide accurate, current, and complete information. You are responsible for keeping your account credentials and password confidential and for all activity carried out through your account.
Account termination: We reserve the right to suspend or terminate your account if we believe you have violated these Terms or any applicable law.
6. Ordering Process
Products: All products offered on our website are subject to availability. We reserve the right to modify, discontinue, or update products without prior notice.
Prices: All prices are listed in [Currency] and include applicable taxes. Shipping costs and any additional charges will be displayed during checkout and added to your order total.
Payment: We accept several payment methods, including credit/debit cards, PayPal, and other secure payment options. By placing an order, you authorize Trotap to charge the total amount of your purchase to your selected payment method.
Order confirmation: After placing an order, you will receive a confirmation email. This email confirms that we have received your order and does not necessarily constitute acceptance of the order. We reserve the right to cancel an order for reasonable grounds, including product availability issues, pricing errors, or suspected fraud.
7. Shipping and Delivery
Shipping methods: We offer different shipping options, which will be displayed during checkout. Delivery times may vary depending on your location and the shipping method selected.
Delivery times: All delivery estimates are approximate and are not guaranteed. Trotap is not responsible for delays caused by circumstances beyond our reasonable control, including customs delays, weather conditions, or strikes.
Responsibility: Once your order has been shipped, responsibility for the product is transferred to the customer. A tracking number will be provided whenever available so you can track your shipment.
8. Returns and Refunds
Right of withdrawal: You have the right to withdraw from your purchase within 14 calendar days of receiving your product without having to provide a reason. To exercise this right, please contact us at contact@trotap.com.
Return conditions: Products must be returned in their original condition, unused, with all tags attached and in their original packaging. Customers are responsible for return shipping costs unless the product received is defective or incorrect.
Refunds: Once we receive and inspect the returned product, your refund will be issued to your original payment method within 14 days. Original shipping charges are non-refundable.
9. Product Warranty
Legal warranty: All products are covered by the applicable legal conformity warranty for a period of two years from the date of delivery, in accordance with applicable law.
Defective products: If a product is defective, you may be entitled to a repair, replacement, or refund, depending on the circumstances. Please report any defects to our customer service team at contact@trotap.com.
10. Limitation of Liability
No warranties: The website and products are provided on an “as is” and “as available” basis. Trotap does not guarantee that the website will always be available or completely free from errors.
Limitation of liability: To the fullest extent permitted by law, Trotap will not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website or products.
11. Data Protection
Protecting your personal information is important to us. Please review our Privacy Policy for more information about how we collect, use, and protect your personal data.
12. Intellectual Property
All content, designs, graphics, trademarks, logos, and trade names appearing on our website are owned by Trotap or by third parties that have authorized us to use them. You may not copy, reproduce, distribute, or otherwise exploit this content without our prior written consent.
13. Changes to These Terms and Conditions
We reserve the right to modify these Terms at any time. Any changes will become effective immediately upon publication on the website. It is your responsibility to review these Terms periodically to stay informed of any updates.
14. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Spain. Any dispute arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Castellón, Spain.
15. Contact
If you have any questions or comments regarding these Terms and Conditions, you can contact us at:
Email: contact@trotap.com