Return Policy
1. Introduction
At Trotap, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you received, you may return them in accordance with the terms and conditions outlined in this Return Policy.
2. Right of Withdrawal
Timeframe: You have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without having to provide a reason.
Notice: To exercise your right of withdrawal, you must notify us of your decision by emailing contact@trotap.com within the applicable timeframe.
3. Return Conditions
Product Condition: Products must be returned in their original condition, unused, undamaged, and with all original tags and packaging intact.
Exceptions:
We do not accept returns for products that:
>Have been customized or made to order.
>Are personal hygiene products or food items that have been unsealed.
>Show clear signs of use.
4. Return Process
Return Request: To start a return, contact our customer service team at contact@trotap.com and include your order number and the reason for your return.
Return Instructions: Once your return request has been approved, we will provide you with instructions on how and where to send your item.
Return Shipping Costs: Customers are responsible for return shipping costs unless the product received is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for packages lost during the return process.
5. Inspection and Refunds
Product Inspection: Once we receive your returned item, we will inspect it to make sure it meets our return conditions. This process may take up to 7 business days.
Refunds: If your return is approved, your refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.
Original Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on Trotap’s part, such as receiving a defective or incorrect product.
6. Exchanges and Replacements
Exchanges: We currently do not offer direct exchanges. If you would like a different product, you will need to return the original item and place a new order.
Replacements: If you receive a defective or incorrect product, please contact us as soon as possible. We will offer you a replacement at no additional cost or a full refund, depending on your preference.
7. International Returns
International Return Process: International returns follow the same process as domestic returns, although shipping costs and processing times may be higher.
Taxes and Duties: Import taxes and duties are non-refundable. International customers are responsible for ensuring that returned products comply with their country’s applicable import and export regulations.
8. Defective or Damaged Products
Notice: If you receive a defective or damaged product, you must notify us within 48 hours of receiving your order.
Resolution: Once the issue has been confirmed, we will arrange a replacement or issue a full refund, including applicable shipping costs.
9. Contact
If you have any questions about our Return Policy or need assistance, please feel free to contact us:
Email: contact@trotap.com